Saturday was Caulfield cup day - and that is one of the biggest race days in Australia. What a pity that eager punters were forced to wait until ten thirty in the morning before they could place a bet.
The TAB has seen massive changes in recent years. Fully TAB owned outlets have been systematically closed and replaced with a franchise arrangement whereby betting facilities have been relocated to pubs and clubs.
Some clubs and pubs open at ten o'clock in the morning - and many bowling and similar clubs open much earlier, but last Saturday none of them could process a bet until after ten thirty - because the TAB had decided to use the computer system to download that days racing information.
Queues of frustrated punters waited - and waited - and waited while the interminable stream of paper gushed out of the printer. It was impossible to get a bet on the first race of the day - and in some cases frustrated punters failed to even place a bet on the Caulfield cup because of work commitments.
All that could have been prevented - and the TAB could have had an increased betting turnover - and consequently more profit - if it had used commonsense and started it's office procedure earlier.
Ten o'clock in the morning on a major race day is not the time to start downloading the race fields.
TAB shareholders have every right to demand that this company improve it's performance - and the fact that it has a monopoly on off-course betting is no excuse for arrogance !
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