Threats - versus courtesy !

Without doubt, the rudest organization in this country is Centrelink.

In every communication with their clients Centrelink provides a time frame within which their demand must be met - and goes on to say that failure may result in payments being stopped.

Every person having dealings with Centrelink is treated as a potential malingerer who will ignore their demands. No courtesy is extended to the vast majority of people who promptly and cheerfully comply within the given time frame.

Just imagine the uproar if the providers of electricity, water and gas were to threaten disconnection if their bill was not paid on time. This would be considered a gross discourtesy - because such threats are only applicable after a customer has broken their agreed contract.

Courtesy demands that people be given the benefit of the doubt - until a failure results in further consequences being applied.

Centrelink is short on courtesy - and long on using it's monopoly status to threaten and bludgeon it's customers to toe the line - and that is unlikely to change anytime soon !