Some merchants seek to avoid their obligations under the warranty of the goods they sell by referring complainants to the warranty instructions accompanying the goods.
In many cases the manufacturer instructs that the goods be returned - at the customers expense - to their factory for repair.
That is not the law for goods sold in the state of New South Wales.
Manufactured goods are usually sold in every state in Australia, plus the island states of the south Pacific - and probably a lot of other overseas countries. The manufacturers instructions on warranty claims merely offers a fall back position in places where no customer protection laws apply.
In New South Wales faulty goods should be returned to the point of sale and the customer has the choice of three options to settle the claim. Those options are refund - repair - or replacement.
Unfortunately, many people are not aware of these consumer protection laws and are fobbed off with the excuse that the written instructions accompanying the goods applies.
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